Contact support

Need help with your download?

If your download link is not showing, your file will not open, or you need help after purchase, contact us here. We’ll help you get it sorted as quickly as possible.

Digital product support Download help Order questions Creator enquiries
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Customer support

Email us directly

For download issues, order questions, access problems, or anything related to your Puppy Roadmap purchase.

support@thepuppyroadmap.com
Creator enquiries

Partnerships & affiliates

If you’re a creator, trainer, breeder, or puppy-focused account and want to discuss promoting the roadmap, contact us here:

partners@thepuppyroadmap.com
Before you message

Include these if you can

  • Your order number if you have it
  • The email address used at checkout
  • Which file or link is causing trouble
  • A quick screenshot if something looks broken
Quick reminder

This is a digital product

Nothing physical is shipped. After purchase, you should receive digital access to the PDF guide and tracker files.

Visit thepuppyroadmap.com
Send a message

Tell us what’s going on

Keep it simple. “My download link isn’t working” is completely fine — just give us enough detail to help.

We use your message only to help with your question or order. Please do not include card details or sensitive payment information.

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Download not showing?

Check your inbox, spam folder, and the email address used at checkout. If it still is not there, message us.

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File won’t open?

Try another browser or device first. If it still will not open, contact us and we’ll help you access it.

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Puppy safety question?

For vaccination, illness, fear, aggression, or behaviour concerns, always ask your vet or a qualified trainer.