Privacy policy
Your privacy matters.
This Privacy Policy explains how The Puppy Roadmap collects, uses, shares, and protects personal information when you visit our website, purchase a digital product, or contact us.
Last updated: June 25, 2026
Contact us
For privacy questions, customer support, or data-related requests, email us at:
support@thepuppyroadmap.comWebsite
Important note
Please do not send card details or sensitive payment information by email.
Who we are
The Puppy Roadmap operates this store and website to provide digital puppy guides, checklists, trackers, and related resources.
Our website is https://thepuppyroadmap.com. Our store is powered by Shopify, which helps us provide the website, checkout, payment processing, and related ecommerce services.
02Personal information we collect
When you visit our website, place an order, or contact us, we may collect personal information depending on how you interact with the store.
- Contact details such as your name, email address, billing details, and order information.
- Payment-related information processed securely through Shopify and payment providers.
- Transaction information such as products viewed, added to cart, or purchased.
- Messages you send through our contact form or by email.
- Device and usage information such as browser type, IP address, pages visited, and website interactions.
How we collect information
We may collect information in the following ways:
- Directly from you when you place an order, fill in a form, or contact us.
- Automatically through cookies, analytics, and store functionality.
- From Shopify, payment providers, email services, and other service providers used to operate the store.
How we use your information
We use your personal information to operate the store, provide customer support, and deliver your digital product.
- To process orders and provide access to digital downloads.
- To send order confirmations, download links, and support messages.
- To respond to questions, refund requests, or technical issues.
- To improve the website, checkout process, and customer experience.
- To prevent fraud, abuse, or security issues.
- To comply with legal obligations and enforce our store policies.
Marketing and communication
If you choose to sign up for emails, we may send occasional product updates, helpful puppy-related resources, or store news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
06How we share information
We only share personal information where needed to operate the store, deliver your order, provide support, process payments, or comply with legal requirements.
- Shopify, which powers our online store.
- Payment processors used to securely complete purchases.
- Email, digital delivery, analytics, fraud prevention, and customer support tools.
- Legal or regulatory authorities if required by law.
Relationship with Shopify
Our store is hosted by Shopify. Shopify may collect and process personal information when you access or use the store, complete checkout, or interact with Shopify-powered services.
Shopify may process information to provide, protect, improve, and personalise ecommerce services. To learn more about how Shopify handles personal information, you can visit Shopify’s privacy resources.
08Cookies and analytics
Our website may use cookies and similar technologies to make the store work properly, support checkout, remember preferences, understand website traffic, and improve the shopping experience.
You can usually control cookies through your browser settings. Some cookies may be necessary for the website and checkout to function correctly.
09Payment information
Payments are processed securely through Shopify and supported payment providers. We do not directly store your full card details.
Payment providers may process payment information to complete purchases, prevent fraud, and comply with legal obligations.
10Third-party websites and links
Our website may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of websites that we do not control.
You should review the privacy policies of any third-party websites you visit.
11Children’s privacy
Our website and digital products are intended for adults purchasing puppy-related resources. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
12Security and retention
We take reasonable steps to protect personal information, but no online system is completely secure. Please avoid sending sensitive payment details or confidential information through email or contact forms.
We keep personal information for as long as reasonably needed to provide the store, support customers, comply with legal obligations, resolve disputes, and maintain business records.
13Your rights and choices
Depending on where you live, you may have rights over your personal information. These may include the right to access, correct, delete, restrict, or object to certain uses of your data.
- You may request access to personal information we hold about you.
- You may ask us to correct inaccurate personal information.
- You may ask us to delete certain personal information where applicable.
- You may opt out of marketing emails at any time.
- You may have additional rights depending on your location.
To make a privacy request, contact us at support@thepuppyroadmap.com.
14UK and European privacy rights
If you live in the UK or European Economic Area, you may have additional rights, including the right to object to processing, restrict processing, withdraw consent where consent is used, or lodge a complaint with your local data protection authority.
15International transfers
Your personal information may be transferred, stored, or processed outside the country where you live. Where required, appropriate safeguards may be used for international transfers.
16Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our store, services, legal requirements, or privacy practices.
The latest version will always be posted on this page with the updated date shown at the top.
17Contact
For privacy questions, customer support, or data-related requests, contact us at:
Email support@thepuppyroadmap.comFor the purpose of applicable data protection laws, The Puppy Roadmap is responsible for the personal information it collects directly through this store and customer support channels.